How to fill in the customs declaration

  1. Login to your account
  2. Choose Packages in “My Packages”

If your package does not fill in the customs declaration information, you will see the button “Declare Value”, just click to fill in the customs declaration information.

  1. Fill out the info

A new window with the Customs Declaration form will pop up.

Be sure to fill out Product Description, Unit Price (US $), Quantity, and Total Value (US $) for each product in the package.

If you want to add more items to your customs declaration, just click the “Add a row” below the last item. To remove items from the customs declaration, simply delete its information. Please specify if there is a battery inside the package.

  1. Save customs info

After you are finished all, click on “Save and Close”.

How to make a payment for shipping fee?

How to make a payment for shipping fee?

Here are 4 ways you can pay the cost,

  1. USGoBuy E-wallet, you can deposit the account, the payment is more convenient. When PayPal, WebMoney, credit card restrictions, E-wallet is a better choice for you
  2. PayPal, it is the world’s largest online payment platform, it provides safe and convenient payment services
  3. WebMoney
  4. VISA or MasterCard, because of the risk, some customers do not open this payment method

How to deposit money in USGoBuy E-wallet?

Here are three ways to deposit money in E-wallet,

  1. Wire Transfer, after provide deposit information, you need to wait 1~3 days to check the records in the account
  2. WESTERN UNION, after provide deposit information, you need to wait 1~3 days to check the records in the account
  3. Alipay, immediate arrival

Returning Package Back to the Merchant

Returning a Package Back to the Merchant

Sometimes you need to return your package to its original merchant. We always advise you to take pictures of the items in the package before returning, this will reduce some problems. Then you can follow the following steps to return.

  1. Contact the merchant and ask how to return the package

Each store has different policies. Some stores will pay for the return shipping charge. Others will require you to pay for the shipping.

  1. Follow the return process provided by the merchant

If the merchant does not provide return label, you only need to change the shipping address to make sure the package is return to the correct address and choose the appropriate shipping method. If you have special requests, like some merchants require you to print a Return Authorization and include it in the package, in this case, you can place the requests in the specified text box when you submit shipping.

If the merchant provide return label, please send us the package information, the correct return address and your special request, we will only charge $5 handling fee.

Insurance Claims

If you find that your package is missing items, you can email us to explain the situation, we will try our best to help you.

There are three possibilities if you have lost items,

  1. The package has lost some items before delivery to USGoBuy
  2. The package has lost some items on the way to your address
  3. Missing some items in the USGoBuy package packing process

After you send us an email, we will help you to investigate why the goods were lost. If the reason is the first and the second, we will assist you to communicate with the courier to track or compensate. If the reason is the third, we will compensate you according to your declared value and relevant regulations.

How to avoid problems with packages

There are many problems that may occur in the package during transportation, so how to avoid these problems?

  1. Apply for photos after the parcel arrives at the warehouse

When you have a package in your account, the best advice is to take photos to check if your items arrived in good condition.

  1. Confirm the shipping information sent by the seller

Many merchants will split an order into multiple packages, this may cause them receiving time inconsistency. Sometimes, when you see a parcel arrived first at the warehouse, you think it is all of the items, when you receive the package you will find lost items.

 

Insurance & Claim

How do I file a claim for damaged items:

Please send the following materials to claim@usgobuy within 10 days after your parcel is delivered:

  1. A clear picture of the damaged items
  2. Copy of the invoice or purchase proof with item prices
  3. The picture of the shipping label

The compensation amount depends on damage conditions. If all of the items in the parcel are damaged and cannot be used, we will refund you the lower one of declare value and invoice, international shipping fee, and insurance fee.

Note: The above compensation terms are suitable for insured parcels. If you don’t buy insurance, we won’t compensate for damaged items.

 

 

How do I file a claim for lost items:

If your package is lost in our warehouse before shipping to you, we will refund you the lower one of declare value and invoice within 3 business days.

 

If the tracking information is unavailable more than 15 days(10 days for Fedex and DHL), you will be allowed to file a claim to USGoBuy with copy of the invoice or purchase proof with item prices, we will file an inquiry or claim to the couriers, then refund you the lower one of declare value and invoice, international shipping fee, and insurance fee.

Note: If you don’t buy insurance, the maximum international shipping fee we can compensate is $100.

USPS claims may take 20 to 60 working days from filing for research and response. It may takes longer if additional research needed.

 

If part of the items in your parcel are lost by our warehouse or couriers, please send the following materials to claim@usgobuy within 10 days after your parcel is delivered:

1.A clear picture of all of the delivered items

2.Copy of the invoice or purchase proof of the missing items

3.The picture of the shipping label

We will refund you the lower one of declare value and invoice.

Note: The above compensation terms are suitable for insured parcels. If you don’t buy insurance, we won’t compensate for partially lost parcels.

 

The following situations are not covered by insurance and claims:

  1. The couriers(particularly USPS) may send your package to another address by mistake, but it still shows delivered in their website. In this case we can assist to investigate your parcel with the couriers, but won’t make compensation to you.
  2. com is not responsible for any delays associated with customs difficulties. If your parcel is held by your local customs,please contact the couriers or your local customs agency to determine the rules and regulations on your imported items.
  3. If your parcels are returned by the couriers or customs due to inaccurate declared value, prohibited items, invalid address or other reasons, you have to afford all of the charges including but not limit to:international shipping fee, return fee, customs and duties(if any).

Prohibited and Restricted items list

There are certain restrictions as to what you can ship with certain shipping methods. This is list of prohibited and restricted items for all of our shipping methods available.

Global Shipping Restrictions
*USGoBuy currently cannot ship any electronic equipment or any equipment that requires ECCN# (Export Control Classification Number)

*Pressurized gas, canister.

*Firearms parts, gun parts, scope, red dot sight, reflex sight, ammunition etc.
*Flammable, explosive, corrosive items.
*Tobacco products.
*Any restricted items under ITAR, Department of Commerce, US Customs and Border Protection, US Department of State and the US Department of Treasury.
DHL Shipping Restrictions

*Any item prohibited by any applicable legislation or regulation restricting transport such as ivory, seeds,
*Hazardous, combustible or explosive material.
*Nail Polish
*Cremated remain
*Firearms parts, gun parts, scope, red dot sight, reflex sight, ammunition etc.
*Perfume, cologne
*Airsoft, bb guns
*Alcohol based hand-sanitizer, flammable liquid
*Live or dead plants or animals.
*Negotiable securities and certificates, precious metal, currency, coins
*Corrosive material
*Perishable Foodstuffs.
*Any restricted items under ITAR, Department of Commerce, US Customs and Border Protection, US Department of State and the US Department of Treasury.

 

USPS Shipping Restrictions

*Hazardous, combustible or explosive material.
*Perishable Foodstuffs.
*Live or dead plants or animals.
*Hazardous, combustible or explosive material.
*Alcohol in any form.
*Alcohol base hand-sanitizer
*Corrosive materials, flammable liquid
*Firearms gun parts, scope, red dot sight, reflex sight, ammunition etc.
*Knives (cutlery, sword, tactical knives)
*Cremated remains.
*Lithium Ion Batteries, only 2 per packages and must be installed in devices
*Any restricted items under ITAR, Department of Commerce, US Customs and Border Protection, US Department of State and the US Department of Treasury.

FedEx Shipping Restrictions

*Perishable Foodstuffs.
*Live or dead plants or animals.
*Any item prohibited by any applicable legislation or regulation restricting transport such as ivory
*Any restricted items under ITAR, Department of Commerce, US Department of State and the US Department of Treasury.
*Hazardous, combustible or explosive, corrosive materials.
*Negotiable securities and certificates.
*Alcohol base hand-sanitizer, flammable liquid
*Alcohol, liquor
*Cremated remains.
*Firearms parts, gun parts, scope, red dot sight, reflex sight, ammunition etc.
*Any restricted items under ITAR, Department of Commerce, US Customs and Border Protection, US Department of State and the US Department of Treasury.

OTHER RESTRICTED ITEMS 
*Any item prohibited by any applicable legislation or regulation restricting transport
*Hazardous, combustible or explosive material.
*Perishable Foodstuffs.
*Alcohol base hand-sanitizer, flammable fragrance
*All Liquids, regardless of container size/type (also oils included in machine parts, etc.)
*Alcohol in any form.
*Corrosive materials.
* Firearms gun parts, scope, red dot sight, reflex sight, ammunition etc. Even Airsoft pistol/guns.
* Pornographic and/or politically offensive material.
* Knives (Cutlery, swords, tactical knives)
*Cremated remains.
*Any restricted items under ITAR, Department of Commerce, US Customs and Border Protection, US Department of State and the US Department of Treasury.
*No limit on Lithium Batteries that are installed in devices or packed with devices
*Fake/dummy/replica/game/toy weapons, paintball guns, BB guns, antique weapons, swords, knives, etc.
*Live or dead animals
*Narcotics
*Tobacco (certain destinations)
*International passports (certain destinations)
*Foodstuff, plants/seeds (certain destinations)
*Medicine Drugs, prescription (certain destinations)
*Hazardous cosmetics and creams
*Batteries (Lithium, consumer batteries, car-boat-machine batteries)
*Indecent and pornographic materials
*Items and substances, the possession or use of which is prohibited by law
*Money, payment cards, money orders, traveler cheques, etc.
*Articles of exceptional value: like jewelry, precious metals and stones, diamonds, works of art, antiques, etc

 

For further details, please visit http://www.tsa.gov/travelers/airtravel/prohibited/permitted-prohibited-items.shtm

Shipping lithium batteries from USA

Electronics, mobile phones, digital products in USA are much cheaper than anywhere else in the world, which is why many customers use USGoBuy. Most electronic products contain lithium batteries, they are also limited in the international transport.

Check the list of restricted and prohibited items to ship with USGoBuy.

Due to regulations by the IATA, FAA and the TSA, USGoBuy no longer will be able to ship loose Lithium Ion batteries (PI965) for our customers. This includes spare cell phone, and Laptop batteries, as well as power banks, and mobile chargers. 

When you are ready to send out the package, please confirm which shipping method you can transport the lithium batteries and under which conditions.

DHL ships lithium batteries as long as they are shipped within the guidelines of PI966 and PI967.Packages with more than 2 batteries Require MSDS form to be submitted.

  • PI966 will require rigid outer packaging in order to provide protection from damage or compression from the batteries, the inner packaging must be placed in a strong, rigid, outer packaging.
  • For Example: If your items like laptops, iphones etc. do not come with original box, please place a special request to have the items to be repacked in a cardboard box and then place in the shipping box. Basically double box the items.

*MSDS will be required for the following countries regardless amount of batteries in your package: Australia, Bangladesh, Brunei Darussalam, China, Hong Kong, India, Indonesia, Japan, Republic of Korea (South Korea), Laos, Macao, Malaysia, Maldives, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam

USPS: ships lithium batteries, limit 2 items contains batteries per package, must be installed in the devices

FedEx: ships lithium batteries, no limit

【International parcel forwarder】Consolidation

How Consolidation of Packages Works

Consolidation of packages means the collection of items in a small package to a large package.

Customer select packages that need to be consolidated, then you need to choose a courier to shipping out; we suggest that the USPS size limit (26″ X13″ X13″). We do not recommend consolidating packages bigger than the USPS limit of 26″x13″x13″. These larger packages have an increased risk of damage during shipping.

When the warehouse receives your request, we will check and confirm the items correctly again, according to your demand, we can get rid of the unnecessary items, which may help you reduce the postage.

You have three options:

  • Keep original invoices.
  • Remove all unnecessary packaging (such as shoe boxes).
  • Ship with best choice of carrier if selected one does not work.
  • If you are planning on reselling the products, we recommend “Keep original invoices”.

You can find a larger text box under “Other requirements” on the Consolidation page. You can also attach special requirements, we will be packaged according to these requirements. If you are concerned with fragile items, you can always add additional packaging materials for special requirements. There is also an option to keep fragile items in the original box.

USGoBuy will then attempt to consolidate all your request items into one package, if there are any extra items, we will put them in another package, unless otherwise specified in the “Other requirements”.

Once the consolidation is complete, we will measure the package and weigh it again. If you would like some photos for it, please click the button “Request Photos”.

Please allow up to 1-2 working days to process all consolidation requests.

How to Submit a Consolidation Request

You can maximize your savings by becoming our silver member, which means you can combine several smaller packages into a larger package.

Here’s how it works:

When we receive a new package, we will carry out measuring and weighing, including waybill number and delivery information will be sent to your account, so you can easily manage each package

When we consolidate your various packages, we always find the most efficient method.

First you’ll need to log into your account and click on “My Packages.” This page shows all of your packages in the warehouse. Then select the packages you need to consolidate, click “Pre-Packaging”, and please remember to fill in the items information, which is related to the warehouse to check your goods and customs clearance. You need to select the operation of the package, and then click “Submit”.

When consolidation is complete, we will measure and weigh package again, and then send the latest information to your account.

After that, you will need to complete the following options:

  • Choose shipping address
  • Choose courier as you like
  • You can add shipping insurance
  • You can use coupon or promotion code if you have one
  • Then complete payment after confirmation