How will USGoBuy know the package is mine?
When you complete the registration, we will assign a Mailbox ID to you, when you shop online, you will use your name and this Mailbox ID as your shipping address. When the package arrives at our warehouse, we’ll see the name on the package and ID, we will notify you by email and you will also see the package on your account.
Should I notify USGoBuy of any incoming packages?
You do not have to notify us of any incoming packages. We will notify you by email as soon as we receive the package because it is necessary to fill the customs declaration (description, value and item count).
Of course, in order to reduce the warehouse operations errors, you can also fill in the package information advance.
Can I add an additional name on the account?
Yes, you can. There is no additional cost. Just add them on your account under Personal Profile. These must be real persons and we reserve the right to require notarized 1583 form and two copies of ID for additional persons.
How to file a claim for lost package?
Please read this tutorial explaining how to file a claim for not delivered package. It applies to package not delivered to USGoBuy warehouse or packages not delivered to you.
In case you have a concern that package has missing item we need a proof that items are really missing (confirmation of loss of weight from your local customs or postal service) or pictures taken from package while it was still in our warehouse (pictures can be taken for only $5 with special request).
What if we lose your package in our warehouse?
If we cannot locate your package in our warehouse we will notify you. It sometimes happens that package is misplaced. Most of the time we will find your package. We just need some time as we have thousands of packages. We employ humans and they do mistakes! Unfortunately. We will ask you to provide copy of invoice or purchase form. If we cannot find your package you will get fully compensated. Please make sure that value filled on customs declaration is the same as value provided on the invoice.
I believe USGoBuy made a mistake processing my package.
If you think package has incorrect weight, dimensions, or consolidation and special request were not processed correctly you can notify us. Please email our customer service. If USGoBuy truly did a mistake you will not get charged anything and it will be fixed ASAP.
Are there any items that cannot be shipped?
There are some items that are restricted and cannot be shipped with any carrier. This includes:
- Any restricted items under ITAR, Department of Commerce, US Customs and Border Protection, US Department of State and the US Department of Treasury.
- Firearms parts, gun parts, scope, red dot sight, reflex sight, ammunition etc.
- Explosive material
- Flammable items
- Live or dead plants or animals
- Corrosive materials
- Human remains
- Any Electronic equipment or any equipment that requires ECCN# (Export Control Classification Number). For carrier restrictions you can check the list on the calculator
What shipping methods do you offer?
We support only the shipping methods shown in our calculator. Please enter weight and dimension of the package to see how it will be shipped. If you don’t see certain shipping method it is not supported.
Can you use my billing account for FedEx, DHL or USPS shipment?
Sorry, but we do not support third party billing accounts.
Can you make an exception and use some other shipping method not shown in your calculator?
Our low pricing is based on automation and approved shipping methods we currently use. Please check what shipping methods we offer before shipping any packages to us. We have wide range of shipping methods we offer.